Description

Yeastar P‑Series Software PBX 48 SC Dubai | High‑Density On‑Prem UC for UAE Enterprises

Yeastar P‑Series Software PBX 48 SC Dubai is purpose‑engineered for organisations whose phones never stop ringing—from 24/7 medical hotlines and luxury hotel groups on Palm Jumeirah to sprawling logistics command centres in Jebel Ali Free Zone. Capable of handling forty‑eight simultaneous voice streams while hosting hundreds of extensions, this self‑hosted solution keeps every packet under your roof, safeguarding compliance with UAE data‑residency directives and slashing latency to single‑digit milliseconds.

Deploy on your existing VMware® vSphere cluster, Hyper‑V fail‑over farm, or a dedicated AMD EPYC rack server. Because Yeastar bills by simultaneous calls (SC)—not by user—it lets enterprises issue unlimited Linkus soft‑phone accounts across Dubai, Abu Dhabi and Sharjah without runaway licence costs. HD audio, encrypted SRTP, multi‑tier IVR, skill‑based routing and real‑time wallboards ensure every customer interaction meets the five‑star standard UAE businesses are known for. And if seasonal peaks push traffic beyond forty‑eight lines, an instant licence key boosts capacity to 64 SC or 96 SC without reinstalling or re‑provisioning handsets.

1. Built for Always‑On Contact Journeys

In sectors such as hospitality, healthcare and e‑commerce, downtime equals lost revenue. The 48 SC tier supports high‑availability topologies: run the primary instance on Cluster A in Dubai Internet City, mirror to a standby node on Cluster B in Abu Dhabi, and let Yeastar’s Redundancy Add‑On handle fail‑over in under 30 seconds. During business‑as‑usual, capacity allows parallel queues for reservations, VIP support, internal procurement and outbound marketing—each with its own SLA thresholds displayed on a NOC wallboard.

2. On‑Premise Data Control—No Cross‑Border Storage

GDPR‑influenced customer expectations and UAE’s evolving data laws make local hosting a strategic necessity. By placing voice, metadata and recordings on hardware you own, IT security teams eliminate the due‑diligence burden associated with multi‑tenant clouds hosted abroad. Financial auditors, health regulators and corporate legal can all inspect file paths, retention policies and access logs on request—no third‑party subpoena required.

3. Extended UC Feature‑Set for Large Teams

• Six‑Layer Auto‑Attendant: Offer callers language, department, loyalty tier, product range, promo code and priority escalation—without a human operator.
• Dynamic Agent Scoring: Real‑time algorithms route high‑value customers to the best‑performing agents.
• Omni‑Channel Callbacks: If hold time exceeds 30 seconds, the system auto‑offers to call the guest back, improving CSAT scores.
• Multi‑Party Conferencing: Host up to eight simultaneous HD conference bridges for internal town halls or regional manager huddles.
• Whisper & Barge: Supervisors coach in‑progress calls silently or join for rescue, maintaining service quality across distributed teams.

Yeastar P Series Software Pbx 48sc Dubai

4. Seamless Remote & Hybrid Adoption

Even the most centralised organisations employ remote talent. Linkus mobile and desktop clients traverse NAT without exposing SIP ports—leveraging push notifications to conserve battery. HD Opus codec adapts gracefully from fibre in Dubai Marina to 4G fallback on Al Ain desert roads, while chatter, screen‑share and presence keep teams aligned in real time.

5. High‑Throughput Integration Framework

Forty‑eight live calls generate thousands of data points per hour. Yeastar’s REST API and webhook engine deliver that intelligence to:

• Microsoft Power BI for live dashboards correlating call volume with web traffic.
• ServiceNow for auto‑creating incident tickets when IVR emergency paths trigger.
• SAP S/4HANA for pulling customer order context into agent screen pops.

Developers leverage JWT‑secured endpoints, ensuring end‑to‑end security compliant with UAE’s National Cyber Security Strategy.

6. Enterprise‑Grade Security at Scale

• Mutual TLS validates SIP endpoints, thwarting registration hijacks.
• SRTP with AES‑256 encrypts media streams—particularly vital for healthcare consultations.
• Geo‑IP Filtering blocks inbound traffic from regions outside corporate focus.
• Granular Audit Trail logs configuration, playback and deletion actions, satisfying ISO 27001 clauses.

7. Sustainability‑Driven Resource Optimisation

Virtualising the PBX on existing compute saves rack space and power: a 6 vCPU, 8 GB RAM allocation averages ≈ 45 W—far lower than legacy TDM chassis plus external call recording appliances. Combined across five branch sites, savings equate to nearly 2 MWh annually—aligning with Dubai’s Net Zero Carbon Programme.

8. Elastic Scaling Beyond 48 Simultaneous Calls

Traffic wonderful but overflowing? Upload a 64 SC key, restart services after business hours and enjoy 33 % more capacity instantly. No IVR remapping, no extension re‑numbering. Hardware purchased for 48 SC typically handles 96 SC after a slight vCPU bump, protecting capital investment.

9. UAE Deployment Success Narratives

24/7 Tele‑Medicine Provider, Dubai Healthcare City: 48 SC accommodates triage nurses, specialist consultations and prescription refills, with video add‑on enabling quick visual assessments.

Luxury Retail Flagship Chain: Centralised PBX supports five boutique stores; skill‑based routing directs Arabic‑speaking callers to heritage‑product advisors, boosting conversion rates.

Regional Airline Support Desk, Abu Dhabi: Separate queues for booking, mileage program and flight status updates operate concurrently, eliminating outsourced BPO costs.

Yeastar P Series Software Pbx 48sc Sharjah

10. Operations & Observability

• Grafana & Loki ingest syslog for voice‑quality heat maps.
• SNMPv3 feeds capacity and jitter counters into NMS dashboards.
• Role‑Based API Tokens restrict script access to least‑privilege scope.
• Automated Patch Windows schedule firmware upgrades for Friday 03:00 GST.

11. Comprehensive Value At‑A‑Glance

• 48 concurrent calls—ideal for contact centres up to 120 agents.
• Unlimited extensions—support seasonal staff at no extra charge.
• Embedded call‑centre tools—no per‑agent cloud fees.
• On‑prem data control—zero cross‑border risk.
• API & webhook ecosystem—tie voice into ERP/CRM.
• One‑click capacity upgrades—no forklift migration.
• Green IT footprint—< 45 W consumption on shared host.

12. Frequently Asked Questions

13. Next Steps—Engage Vector Digitals

Vector Digitals has executed large‑scale Yeastar roll‑outs for airlines, hotels and government entities throughout the UAE. Schedule an on‑site proof‑of‑concept or live demonstration of Yeastar P‑Series Software PBX 48 SC and see how high‑density on‑prem communications can elevate your customer journey while locking data firmly within your domain.

Yeastar P Series Software Pbx 48sc Uae

YEASTAR P‑Series Software PBX 48 SC – Specifications

• Licence Capacity: 48 Concurrent Calls (stackable)
• Recommended Extensions: 600+
• Supported Platforms: VMware ESXi, Hyper‑V, Proxmox VE, KVM, Ubuntu LTS
• Minimum Allocation: 6 vCPU, 8 GB RAM, 50 GB SSD
• Protocols: SIP, SIP‑TLS, SRTP, WebRTC
• Codecs: Opus, G.722, G.711 A/μ, G.729A/B, iLBC, GSM
• Core Features: Multi‑layer IVR, queues, wallboards, call recording, voicemail‑to‑email, presence, chat
• Collaboration: Linkus UC clients, video meetings with Ultimate Plan
• Security: Fail2Ban, adaptive firewall, AES‑encrypted backups, Let’s Encrypt SSL, audit logs
• APIs & Integrations: REST, AMI, webhooks, Microsoft 365, Teams, Salesforce, SAP, ServiceNow
• Backup & DR: Local, FTP, SFTP; hot‑standby & geo‑redundancy add‑ons
• Power Consumption: ≈ 45 W on shared virtual host