Description

Yeastar P‑Series Software PBX 128 SC Dubai | Feature‑Rich Ultra‑Scale On‑Prem UC for UAE Titans

When call volumes soar beyond a hundred simultaneous conversations and every second of latency translates into lost revenue or compromised safety, Yeastar P‑Series Software PBX 128 SC Dubai stands ready. Designed for aviation command centres, conglomerate service desks and national helplines, this licence supports 128 live channels while letting you create thousands of extensions—all under one roof, all with UAE data sovereignty.

Deployed on enterprise‑grade VMware, Hyper‑V or Proxmox clusters, the PBX cohabits with your mission‑critical applications. End‑to‑end TLS and SRTP encryption protect conversations, while JWT‑secured APIs feed call data to AI analytics platforms in real time. Because Yeastar charges only for simultaneous calls (SC), you can equip 5 000 soft and hard phones across Dubai, Sharjah and Al Ain without incurring hidden seat fees; licensing only scales when live traffic does.

From eight‑layer IVRs and 600‑seat queues to sentiment‑aware wallboards and cross‑site redundancy, every feature is geared toward non‑stop, high‑stakes communications. Should future growth demand 192 or 256 SC, a digital licence key unlocks additional capacity in minutes—no forklift migration, no re‑provisioning headaches.

1. Eight‑Layer IVR Logic—Never Misroute a Call Again

The 128 SC edition enables the most sophisticated Interactive Voice Response architecture in the Yeastar lineup. Craft eight decision tiers—language, vertical, loyalty level, purchase channel, geo‑cluster, product line, account manager and escalation urgency—ensuring each caller lands in the optimal queue. Nested time conditions swap prompts automatically for Ramadan schedules or Dubai Shopping Festival late hours.

2. 600‑Seat ACD Queues with AI Skill Routing

Traditional PBXs choke when queue membership exceeds triple digits. Yeastar’s optimised ACD engine handles up to 600 logged‑in agents per queue, applying real‑time skill scores imported via REST from CRM systems. Advanced distribution methods include ‘predictive longest idle’, ‘weighted random’ and ‘AI score’ where machine‑learning models rank agent suitability based on caller attributes.

3. Omni‑Channel Callback & Virtual Hold

Customer frustration peaks when hold music loops forever. Yeastar’s Virtual Hold feature estimates wait time and offers callbacks via phone, SMS, WhatsApp or email—all triggered through the built‑in omni‑channel API. When callers choose a digital path, the system frees a line, releasing pressure on concurrent call utilisation while preserving queue order.

Yeastar P Series Software Pbx 128sc Sharjah

4. Conference Bridge Matrix for Enterprise Collaboration

Create up to 15 concurrent HD audio bridges, each supporting 30 internal or external participants with moderator control, DTMF voting, and recording. Perfect for crisis‑management huddles at Dubai International Airport or multi‑department sales kick‑offs across UAE branches.

5. Sentiment‑Aware Wallboards

Integrate real‑time sentiment scores derived from speech‑to‑text services running on on‑prem GPUs. Visual widgets change colour when CSAT dips, empowering floor supervisors to intervene before social media backlash erupts.

6. Linkus Anywhere—A Single Number UAE‑Wide

Road warriors toggling between Etihad Rail sites and city offices retain one DID. PUSH notifications, Opus codec resiliency and automatic fail‑over between Wi‑Fi and 5G maintain voice continuity with sub‑second re‑registration.

7. REST & Webhook Super‑API

Hundreds of endpoints expose granular events—from CALL_RINGING to AGENT_STATUS_CHANGED. JWT tokens, rate‑limit headers and IP allow‑lists secure the interface, while sample SDKs in Python and Node accelerate custom bot development. Connect Power Automate, ServiceNow or bespoke ERP modules without middleware fees.

8. GDPR‑Ready Recording & WORM Archival

Enable per‑queue, per‑extension or per‑campaign recording with AES‑256 encryption. Immutable WORM storage policies satisfy Central Bank and DHA retention rules, while bulk export tools create audit bundles for legal discovery.

Yeastar P Series Software Pbx 128sc Uae

9. Multi‑Tenant Partitioning—One PBX, Many Departments

Use virtual PBX tenant profiles to segregate dial plans, music‑on‑hold, IVR prompts and billing reports for subsidiaries—all while sharing the same SC pool. Ideal for holding companies running diverse brands under one roof.

10. Active‑Active Geo‑Redundancy

Beyond standard hot‑standby, 128 SC licences support active‑active clustering across emirates. Calls load‑balance between Dubai and Abu Dhabi nodes via DNS SRV; if one site fails, sessions migrate seamlessly, preserving call continuity.

11. Advanced Analytics—BI, AI and Beyond

Export CDRs in real time to Apache Kafka queues, push agent metrics to InfluxDB and visualise KPIs in Grafana. Leverage Azure Cognitive Services to run sentiment and keyword extraction on encrypted audio streams for proactive CX management.

12. End‑to‑End Security Framework

• Mutual TLS on SIP and WebRTC
• SRTP (AES‑256)
• Geo‑IP ACL and country block lists
• Adaptive Fail2Ban
• Let’s Encrypt Auto SSL
• SIEM‑ready JSON audit streams

13. Sustainability & Rack Efficiency

Running 128 SC demands only 12 vCPU and 14 GB RAM when virtualised on modern EPYC nodes—about 75 W power draw. That’s magnitudes lower than legacy PBX stacks with separate conferencing, IVR and recording servers.

Yeastar P Series Software Pbx 128sc Dubai

14. Scalability Roadmap & ROI

If 128 channels one day feel tight—perhaps after winning Expo City mega contracts—upload a 192 SC licence key. The same server hardware and dial plan expand instantly, extending ROI while preserving ESG‑friendly rack density.

YEASTAR P‑Series Software PBX 128 SC – Specifications

• Licence Capacity: 128 Concurrent Calls (stackable)
• Extension Capacity: 5 000+
• Supported Hypervisors: VMware ESXi 7+, Hyper‑V 2019+, Proxmox VE 8, KVM, Ubuntu 22.04 LTS
• Recommended Resources: 12 vCPU, 14 GB RAM, 100 GB SSD
• Protocols: SIP, SIP‑TLS, SRTP, WebRTC
• Codecs: Opus, G.722, G.711, G.729, GSM
• Key Features: 8‑layer IVR, 600‑seat queues, AI skill routing, 15 conference bridges, omni‑channel callback
• Collaboration: Linkus UC clients; video meetings via Ultimate Plan
• Security: Mutual TLS, SRTP AES‑256, adaptive firewall, Fail2Ban, WORM storage, audit logs
• APIs & Integration: REST, Webhooks, Dynamics 365, Salesforce, ServiceNow, Kafka, Power BI
• Backup & DR: Hot‑standby, active‑active geo‑redundancy
• Power Consumption: ≈ 75 W incremental on virtual host