Description

Yeastar P‑Series Software PBX 96 SC Dubai | Hyper‑Scale On‑Prem UC for Mission‑Critical UAE Workloads

Yeastar P‑Series Software PBX 96 SC Dubai is engineered for organisations that live and breathe real‑time communications: government command centres issuing civic updates, airline reservation hubs handling multi‑queue bookings, and hospitality giants coordinating guest services around the clock. By supporting ninety‑six simultaneous call sessions while allowing thousands of extensions, this licence tier erases capacity anxiety and anchors every byte of data on hardware you own—satisfying the UAE’s strict data‑residency expectations.

Installed on your VMware vSphere, Hyper‑V, Proxmox or bare‑metal AMD EPYC servers, Yeastar P‑Series Software PBX 96 SC sits under the same cyber‑security policies already guarding your databases and ERP. That translates to lightning‑fast < 5 ms intra‑city latency, unrivalled MOS voice scores and compliance‑ready audit trails. Because Yeastar licences by simultaneous calls (SC)—not seats—you can provision 2 000 Linkus clients for seasonal staff across Dubai, Sharjah and RAK without inflating licensing cost; you pay only when calls are active.

Deep ACD, AI‑ready REST APIs, seven‑level IVR decision trees and live SLA dashboards empower operations managers to monitor queue health in real time while supervisors whisper‑coach new recruits. Should your call volume outgrow 96 SC, a simple licence key unlocks 128 SC or 192 SC capacity without reinstalling, re‑provisioning phones or rewriting dial plans—ensuring business continuity from Sheikh Zayed Road to Abu Dhabi’s Al Maryah Island.

1. Whom 96 SC Serves—and Why Capacity Matters

Commercial ecosystems across Dubai and Abu Dhabi have matured into 24 × 7 cycles. Travel agencies run overnight campaigns for European tourists; e‑commerce flash sales attract thousands of concurrent shoppers; health hotlines in Abu Dhabi triage callers in multiple languages. In such environments, a PBX with 64 channels can bottleneck, leading to busy signals and lost revenue. 96 SC offers a safety margin large enough to host three simultaneous all‑hands meetings, several language‑partitioned support queues and an outbound callback campaign—without nearing saturation. IT managers no longer juggle secondary PBXs for overflow, simplifying architecture and troubleshooting.

2. On‑Premise Over Cloud: Performance and Control at Mega Scale

Public UCaaS nodes route traffic through multiple peering points, introducing jitter that erodes HD voice quality—especially when conferences involve more than ten participants. By hosting Yeastar P‑Series PBX in your own Dubai data suite, packets travel over short, high‑bandwidth LAN segments before exiting to Etisalat or du carriers. The result: round‑trip latency under five milliseconds and zero dependence on third‑party SLAs. Moreover, CDRs, agent‑performance metrics and call recordings remain behind your firewall, satisfying GDPR‑influenced guest‑data policies in the hospitality sector and stringent Central Bank retention guidelines.

3. Feature Arsenal Optimised for Hyper‑Volume CX

• Seven‑Layer IVR Maps: Direct callers through language selection, service tier, product category, promotion origin, loyalty status, location and escalation path—minimising mis‑routes.
• Massive ACD Queues: Register up to 500 active agents per queue, with SLA timers, dynamic weighting and AI‑informed skill routing through REST integration.
• Omni‑Channel Callbacks: Queue callback offers through Linkus API so customers can receive a return call, WhatsApp message or email alert—whichever channel they prefer.
• Embedded Conference Bridges: Host ten simultaneous HD audio rooms—useful for logistics ‘war rooms’ during bad weather events affecting JAFZA shipping schedules.
• Agent Gamification: Wallboard widgets display leaderboard metrics—average handle time, CSAT scores—encouraging friendly competition across teams.

Yeastar P Series Software Pbx 96sc Dubai

4. Security Stack Baked for Sovereign Data

A PBX carrying thousands of minutes per hour is a prime target for SIP fraud. Yeastar counters with multi‑layer defence:

• Mutual TLS validates certificates on both server and endpoint.
• SRTP with AES‑256 encrypts media, deterring intercepts.
• Geo‑IP ACLs drop packets from non‑business regions, shrinking attack surface.
• Adaptive Fail2Ban recognises abnormal REGISTER traffic and auto‑blacklists offending IPs.
• Audit Logging & Syslog feed compliance dashboards mandated by ISO 27001 and ADSIC (Abu Dhabi Smart Solutions’ cyber policy).

5. Hybrid Workforce—No Compromise on Reachability

Linkus mobile and desktop clients use PUSH sessions and NAT traversal to keep battery drain negligible while preserving instant reachability. Field engineers at DEWA solar sites, cabin crew in transient hotels or finance analysts travelling to client sites in Al Ain can place or receive calls through their Dubai extension over 4G/5G without exposing corporate SIP ports. DTMF and HD voice remain fully encrypted end‑to‑end, ensuring sensitive data stays secured even on public cellular networks.

6. Advanced Reporting and Business Intelligence

Raw call‑detail records only tell half the story. Yeastar’s API surfaces real‑time queue positions, abandonment reasons and agent states. Feed these metrics into Microsoft Power BI or Tableau dashboards to correlate call surge anomalies with web‑traffic spikes, marketing campaign launches or shipping delays. Executives monitor SLA adherence on 4K video walls inside operation centres at Dubai World Central, giving them a command‑and‑control vantage point previously reserved for NOC telephony giants.

7. AI‑Ready Open APIs and Webhooks

While Yeastar delivers rich call centre natively, many enterprises now bolt AI transcription or sentiment analysis onto voice flows. The JWT‑secured REST API streams call events and raw audio to Azure Cognitive Services or Google Cloud Speech (running on‑prem edge nodes for data privacy) for real‑time transcription. Webhook triggers send notifications when sentiment drops below thresholds, prompting supervisors to join calls and rescue customer satisfaction.

8. Sustainability and Energy Efficiency at 96 Lines

Virtualising PBX workloads on an existing blade chassis harnesses idle CPU cycles, eliminating need for bulky TDM racks. A highly loaded Yeastar instance with 10 vCPU and 12 GB RAM averages 65 W of incremental power draw—less than an office water dispenser. For organisations pursuing LEED certifications in new Dubai developments, this consolidated footprint helps meet energy‑use intensity targets.

Yeastar P Series Software Pbx 96sc Sharjah

9. Elastic Scaling—Preparing for 128 SC and Beyond

Growth rarely arrives linearly. A viral campaign might spike call attempts by 40 % overnight. Yeastar’s licence‑key model means administrators can unlock additional SC capacity instantly, often within the same change window used for routine maintenance. All existing endpoints stay registered; IVR recordings, CRM connectors and security certificates remain untouched.

10. Redundancy & Geo‑Resilience Blueprint

Pair two physical hosts in active‑standby mode in the same data centre. Heartbeat monitoring and shared storage via NFS ensure automatic fail‑over within 30 seconds. Extend resilience by replicating snapshots to a secondary site in Abu Dhabi or Sharjah over IPsec VPN. Yeastar’s geo‑redundancy add‑on synchronises configuration while keeping voice recordings encrypted at rest on the DR node—critical for regulated sectors.

11. Sector‑Specific Case Studies

Mall Helpdesk: Handles parking queries, lost‑and‑found and tenant liaison; 96 SC leaves headroom for seasonal Eid footfall spikes.

Multi‑Property Hotel Group: Centralised PBX serves 12 hotels; staff use Linkus to remain contactable across ballroom events, spa treatments and rooftop lounges.

12. Administration, Monitoring & Automation

• SNMPv3 traps integrate with PRTG to alert on packet loss.
• Grafana dashboards visualise concurrent calls per region.
• Ansible playbooks roll out configuration templates to branch PBXs.
• Automated SSL renewal schedules overnight LetsEncrypt jobs so browsers always show green padlocks.

13. Financial and Operational ROI

• Cost‑predictable licensing focused on live channels, not extension count.
• On‑premise hosting eliminates monthly per‑agent cloud fees.
• Reduced downtime with local fail‑over keeps hotlines revenue‑positive.
• Lower power draw than legacy PBXs aids ESG scorecards.
• Single vendor stack simplifies support contracts and spares inventory.

Yeastar P Series Software Pbx 96sc Uae

14. Frequently Asked Questions

15. Engage Vector Digitals—Scale Without Compromise

Vector Digitals has delivered the region’s largest Yeastar installations, integrating with CX cloud, BI and payment gateways. Schedule a proof‑of‑concept of Yeastar P‑Series Software PBX 96 SC and discover how ultra‑scale voice infrastructure can reside entirely inside your UAE data perimeter while powering world‑class customer journeys.

YEASTAR P‑Series Software PBX 96 SC – Specifications

• Licence Capacity: 96 Concurrent Calls (stackable)
• Recommended Extension Count: 2 000+
• Supported Platforms: VMware ESXi 7+, Hyper‑V 2019+, Proxmox VE 8, KVM, Ubuntu 22.04 LTS
• Minimum Resources: 10 vCPU, 12 GB RAM, 80 GB SSD
• Protocols: SIP, SIP‑TLS, SRTP, WebRTC
• Codecs: Opus, G.722, G.711, G.729, GSM
• Features: 7‑layer IVR, 500‑agent queues, wallboards, omni‑channel callback, presence, chat
• Collaboration: Linkus UC clients, multi‑party video via Ultimate Plan
• Security: Mutual TLS, SRTP AES‑256, adaptive firewall, Fail2Ban, encrypted backups
• APIs & Integration: REST (JWT), Webhooks, Dynamics, Salesforce, HubSpot, Power BI, Azure AI
• Backup & DR: Hot‑standby, geo‑redundancy add‑ons with encrypted replication
• Power Consumption: ≈ 65 W incremental on shared virtual host